Legal

Terms of Service

Privacy Policy

American Quality Restoration collects only the information needed to respond to your request and schedule service. This typically includes your name, phone number, email address, property address, and any details you share through our contact form. We also use basic website analytics to understand how visitors use the site, such as which pages are viewed, without collecting sensitive personal data through that analytics tool.

We use this information to respond to inquiries, schedule estimates and job walkthroughs, and prepare documentation that may be needed for insurance claims related to your property loss. We do not sell or rent your information to third parties. Information is shared with an insurance carrier or adjuster only when you authorize us to coordinate directly on your claim. We retain contact and project information only as long as reasonably necessary for the service relationship, recordkeeping, and any insurance documentation tied to your project.

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) to request details about the information we hold or to ask that it be deleted, subject to recordkeeping obligations tied to active or completed jobs. Because American Quality Restoration operates within Florida and does not knowingly collect data from residents of the European Union, the General Data Protection Regulation (GDPR) generally does not apply to our services. If you have questions about your information or want to make a request regarding your data, contact us at admin@teamaqr.com or (904) 438-8780.

Terms of Service

American Quality Restoration provides restoration services to properties in Jacksonville, Jacksonville Beach, Orange Park, Ponte Vedra Beach, Atlantic Beach, Neptune Beach, Fleming Island, and Fruit Cove. Requests for properties outside this service area may not be accepted.

Estimates provided over the phone, by email, or during an on-site visit are good-faith projections based on visible conditions at the time of inspection. An estimate is not a binding contract. The actual scope, pricing, and terms of work are governed by a signed work-authorization form, which both parties execute before restoration work begins. Payment is due according to the terms outlined in that signed authorization, and we accept common payment methods discussed at the time of signing.

All work is performed in accordance with applicable Florida regulations governing restoration and contracting activity. Our liability for any job is limited to the scope of work described in the signed authorization and does not extend to pre-existing conditions, concealed damage discovered after work begins, or delays caused by third parties such as insurance carriers or suppliers. When you authorize us to communicate with your insurance company, we will document conditions, provide photos, and submit estimates on your behalf, but final claim decisions rest with your carrier. Any dispute regarding services should first be raised directly with our office so we can work toward a resolution; unresolved disputes are handled under Florida law.

Accessibility Statement

We aim to make this website usable by as many visitors as possible, including those using screen readers or other assistive technology. The site is built with the goal of meeting WCAG 2.1 Level AA guidelines. If you encounter a page or feature that is difficult to access, let us know what happened and where, and we will work to address it within a reasonable timeframe. Reach us at admin@teamaqr.com or (904) 438-8780 with any accessibility concerns.

SMS / Text Messaging Terms

American Quality Restoration runs a customer care text program for customers who contact us about our services. By giving us your mobile number and agreeing to receive texts (for example, by checking the text consent box on our contact or estimate form, or by telling us on a call that we may text you), you agree to these terms.

Program: American Quality Restoration customer care texts, sent from our business texting line.
What we send: messages about your service request or project, such as appointment scheduling and reminders, technician arrival times, job updates, follow-ups after the job, and a request to review our work. We do not send marketing texts to anyone who has not separately opted in to them.
Message frequency: message frequency varies based on your request and project.
Cost: Msg & data rates may apply, according to your mobile carrier’s plan.
Opting out: reply STOP to any message to stop receiving texts. You will receive one final message confirming you have been unsubscribed, and no further texts will be sent unless you opt in again.
Help: reply HELP to any message for help or contact us at (904) 438-8780 or admin@teamaqr.com.
Not a condition of purchase: consent to receive text messages is not a condition of purchasing any goods or services from us.
Carriers: mobile carriers are not liable for delayed or undelivered messages.
Privacy: we never share or sell your mobile number or your text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy for details.