About American Quality Restoration

American Quality Restoration started in 2021 in Jacksonville with a straightforward idea: homeowners dealing with water, fire, or storm damage need a crew that shows up fast, knows the building science behind the damage, and handles the insurance paperwork without making the homeowner chase down answers. Restoration isn’t a side business bolted onto something else here. It’s the only thing the company does, which means every truck, every technician, and every piece of equipment exists for one purpose.

What we do

Most days start with a phone call from someone who didn’t expect to need us. A supply line let go overnight. A grease fire scorched a kitchen. A storm peeled back part of a roof. Because the company answers calls 24/7, that first conversation often happens at 2 a.m. or on a holiday weekend, and the job from there is the same every time: get eyes on the damage, stop it from getting worse, and start the drying, cleaning, or board-up work before secondary damage sets in.

A good chunk of the work happens alongside insurance adjusters. That means documenting moisture readings, photographing affected materials before demolition, and writing scope notes that hold up when a claim is reviewed. Homeowners are usually stressed and juggling a dozen decisions they’ve never had to make before; part of the job is absorbing some of that load so they’re not also learning insurance terminology in the middle of a loss.

Our certifications and licensure

Technicians carry IICRC certifications in Water Restoration (WRT), Applied Microbial Remediation (AMRT), Fire and Smoke Restoration (FSRT), and Applied Structural Drying (ASD). These aren’t marketing badges. The IICRC sets the technical standards the restoration industry trains against, covering things like how deep moisture travels through different wall assemblies, how long mold takes to colonize a wet cavity, and how smoke residue behaves differently on porous versus non-porous surfaces. A technician trained to these standards is reading the job the same way every time, not guessing.

American Quality Restoration operates under license #MRSR4374 in Florida. That license, paired with ongoing technician training, is what lets the company take on both residential losses and larger commercial and industrial jobs without cutting corners on either.

Where we work

The company is based in Jacksonville and works throughout Jacksonville Beach, Orange Park, Ponte Vedra Beach, Atlantic Beach, Neptune Beach, Fleming Island, and Fruit Cove. That’s a mix of older coastal construction, newer inland developments, and everything in between, which means the crew sees a wide range of building ages and plumbing vintages in a given week. That variety is part of why the training matters: a 1960s slab home in Jacksonville and a newer build in Fleming Island don’t fail the same way when water gets in.